This section details Waka Kotahi NZ Transport Agency services, or support services currently operating such as public transport.

Contact us

All Waka Kotahi offices are now closed to the public.

Information on how to connect with us via phone, online form or social media

Our 0800 numbers are operational at slightly reduced levels under Alert Level 4. For all non-urgent queries, please get in touch through our Contact Us form.

Contact Us form

Driver licensing and testing facilities

Important update

Under Alert Level 4, all driver licensing and testing services are postponed until further notice and the online booking system is currently unavailable. Customers with tests already booked will be rescheduled to the earliest possible test once services resume.

Please do not contact the Waka Kotahi Contact Centre as VTNZ will contact you directly regarding your new test booking date and time. Your practical test will be rescheduled as soon as practically possible – please note that this won’t occur under Alert Levels 3 or 4. No further fees apply to this reschedule.

Public transport services

Stay home and avoid travelling, unless your journey is essential. Essential travel includes:

• Healthcare workers getting to and from work
• People needing to travel to supermarkets, the doctor or pharmacies
• Travel to get a COVID test.

More information on where and when you are permitted to travel(external link)

Please check information provided by your local council to see what services are running.

If you need to catch public transport, please remember the following:

• Maintain a 2m distance at all times
• Wear a face covering while on public transport.
• Keep a record of where you go and your interactions on the NZ COVID Tracer App; OR keep a manual record if you do not have a smartphone.
• Practice good hygiene and follow Ministry of Health advice. This includes washing and drying their hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into their elbow, and not touching their face.
• Plan ahead and allow extra time to ensure your journey is as comfortable as possible.

Stay home if you are unwell or may have COVID-19. You should also avoid travel if you have been requested to self-isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.